Privacy Policy Statement.
At Fuelsoft Ltd, we are committed to protecting the privacy, confidentiality, integrity and availability of the personal information we process.
As an IT services provider operating hosted services, private cloud infrastructure and managed technology solutions, we take data protection and information security seriously.
Why we process personal information
We only collect and process personal information where there is a lawful and legitimate reason to do so, including:
- Providing and supporting our services
- Managing customer and supplier relationships
- Responding to enquiries and support requests
- Maintaining the security and reliability of our systems
- Meeting legal, regulatory and contractual obligations
- Supporting business continuity and service improvement activities
Controller and processor
Depending on the services provided, Fuelsoft may act as either a Data Controller or a Data Processor. Where we process data on behalf of our customers, we do so only under their instructions and apply appropriate technical and organisational security controls to protect that information. We do not use customer data for our own purposes.
Security and continuity standards
Our information security and privacy practices align with the principles of ISO 9001 (Quality Management), ISO 27001 (Information Security Management) and ISO 22301 (Business Continuity Management), helping ensure the protection and resilience of the services we provide.
Marketing and third parties
We do not sell personal information to third parties. Where marketing communications are sent, recipients can opt out at any time.
Cookies
Our website uses a small number of strictly necessary cookies to remember your cookie preference and to keep core site features, such as navigation, working correctly. These are always active as the site cannot function properly without them.
With your consent, we also use analytics cookies to understand how visitors use our website so we can improve it. We do not use any cookies for marketing or advertising purposes. You can accept, decline, or customise these choices at any time via the "Cookie preferences" link in the site footer.
Contact us
For information about how we use personal data, your privacy rights, or to raise a data protection enquiry, please contact:
Fuelsoft Ltd
Pinewood, Bell Heath Way
Woodgate Business Park
Birmingham, B32 3BZ
Email: dpo@fuelsoft.co.uk
Telephone: +44 (0) 3300 583 900